At Sutor Noksha, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return and exchange conditions, we will work with you to provide an appropriate resolution.
Please read this Refund Policy carefully before placing an order.
A refund may be considered in the following situations:
Refund eligibility is subject to verification and the conditions outlined in this policy.
A refund may not be available for products that:
Certain products may also be marked as final sale, non-returnable, or non-exchangeable at the time of purchase.
If your order arrives damaged or defective, please contact our support team as soon as possible after receiving the package.
To help us investigate the issue, we may request:
Please do not use, wash, alter, or repair a product that you believe is defective before contacting us.
After reviewing the issue, we will determine the appropriate resolution.
Depending on the circumstances, this may include:
If you receive an item that is different from the item you ordered, please contact our support team promptly.
After verification, we may arrange an exchange or another appropriate resolution.
Where the incorrect item was sent due to an error on our part, we will provide the applicable resolution in accordance with our policies and applicable law.
If an order is cancelled before processing or dispatch and the cancellation is approved, any payment already collected may be refunded according to the applicable payment method and refund procedure.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Where possible, refunds will be made through the original payment method used for the order.
Depending on the payment provider or payment method, the time required for the refunded amount to appear in your account may vary.
Sutor Noksha does not control the processing time of third-party payment providers or financial institutions.
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The time required for the funds to reach you may depend on the payment method, payment provider, banking system, or other financial institution involved.
If you believe a refund has been approved but has not been received within the expected processing period, please contact our support team with your order details.
Refund treatment for delivery or shipping charges depends on the reason for the refund and the applicable circumstances.
Where a refund results from an error attributable to Sutor Noksha, such as an incorrect product being sent, the applicable delivery-related amount may be considered for reimbursement.
Where a return is requested for reasons unrelated to a product defect or an error by Sutor Noksha, applicable delivery or return costs may be the customer’s responsibility.
Any applicable charges will be communicated during the return or refund process.
In certain circumstances, only part of an order may qualify for a refund.
For example, if one product in a multiple-product order is confirmed to be defective while the remaining products are acceptable, the refund may apply only to the eligible product.
Products purchased using promotional pricing, discount codes, special campaigns, or other offers may be subject to additional return or refund conditions.
Where applicable, the conditions of the specific promotion will take precedence.
If we are unable to fulfill a confirmed paid order because the product becomes unavailable, we will notify you and arrange an appropriate refund for the unavailable product or order, as applicable.
All returned products may be inspected before a refund or exchange is approved.
Approval is not automatic simply because a product has been returned.
The product must meet the applicable return conditions described in our policies.
To request a refund, please contact the Sutor Noksha support team through our official support email.
Please include:
Our support team will review your request and provide the next steps.
We reserve the right to investigate refund requests that appear fraudulent, misleading, abusive, or inconsistent with the customer’s order history or product condition.
This does not affect any rights available to customers under applicable law.
We may update this Refund Policy from time to time to reflect changes in our business, services, payment methods, return procedures, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
