Welcome to Sutor Noksha. These Terms & Conditions govern your access to and use of the Sutor Noksha website and your purchase of products through our online store.
By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
Sutor Noksha is a fashion retail brand offering women’s clothing, including:
Our website is intended primarily for customers in Bangladesh.
We make every effort to ensure that product descriptions, photographs, colors, sizes, measurements, and other information displayed on our website are accurate.
However:
We reserve the right to correct product information, descriptions, pricing, availability, or other errors when identified.
All products are subject to availability.
Adding an item to your cart does not guarantee that the product will remain available until checkout or order confirmation.
If a product becomes unavailable after an order has been placed, we will contact you through the support contact information provided with your order and arrange an appropriate resolution.
All prices displayed on the website are in Bangladeshi Taka (৳) unless otherwise stated.
We reserve the right to change product prices, offers, discounts, and promotions at any time. Any price change will not affect an order that has already been confirmed at the previously displayed price, except where an obvious pricing or technical error has occurred.
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may review the order details before confirming it.
An order may be cancelled or declined in situations including:
If we cancel an order after receiving payment, any applicable refund will be handled according to our refund policy.
You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, email address, product selection, size, and other required information.
Sutor Noksha is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you need to change or cancel an order, please contact our support team as soon as possible using our official support email.
We will try to accommodate requests received before an order has been processed or dispatched. However, once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.
We deliver orders within Bangladesh through our designated delivery partners.
Delivery times may vary depending on the customer’s location, product availability, order volume, weather, public holidays, transportation conditions, or other circumstances beyond our reasonable control.
Estimated delivery times shown on the website are estimates and should not be treated as guaranteed delivery dates unless explicitly stated otherwise.
Customers are responsible for ensuring that the provided delivery address is accurate and accessible.
Customers should inspect the package and product condition as soon as reasonably possible after receiving an order.
If the package appears seriously damaged, tampered with, or contains an incorrect item, please contact our support team promptly with the relevant order information and supporting photographs or video where appropriate.
Our return and exchange conditions are described in our Returns & Exchange Policy.
Generally, products eligible for return or exchange must:
Certain products may be non-returnable or non-exchangeable for hygiene, customization, clearance, or other legitimate reasons. Any applicable exclusions will be communicated through the relevant product or policy information.
Nothing in these Terms & Conditions is intended to limit any rights that customers may have under applicable law.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact our support team promptly.
We may request photographs, videos, order information, or other reasonable evidence to assess the issue.
Where an issue is verified, we will provide an appropriate resolution in accordance with our applicable policies and legal obligations.
From time to time, Sutor Noksha may offer promotional campaigns, discount codes, seasonal offers, or special pricing.
Promotions may have specific conditions, including:
Unless otherwise stated, promotional offers cannot be combined with other offers.
We reserve the right to modify or end a promotion where permitted by applicable law.
All content appearing on the Sutor Noksha website, including but not limited to:
is owned by or licensed to Sutor Noksha and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
You agree to use the website only for lawful purposes.
You must not:
We reserve the right to restrict or terminate access where misuse is identified, subject to applicable law.
If account registration is available on our website, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
You should notify us promptly if you believe your account has been accessed without authorization.
Your use of our website is also subject to our Privacy Policy.
We may collect and process information necessary to process orders, provide customer support, improve our services, operate the website, and fulfill other legitimate business purposes in accordance with applicable law.
Please review our Privacy Policy for more information about how customer information is handled.
Our website may use third-party services such as payment processors, delivery partners, analytics services, hosting providers, or other technology providers.
Your use of third-party services may also be subject to their respective terms and policies.
We are not responsible for the independent policies or practices of third-party providers, except where applicable law provides otherwise.
We aim to keep the Sutor Noksha website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur due to maintenance, technical issues, updates, internet connectivity, hosting issues, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Sutor Noksha will not be responsible for losses arising from circumstances outside our reasonable control, including interruptions caused by third-party services, delivery delays caused by external circumstances, technical failures, or events beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability or customer right that cannot lawfully be excluded or limited under applicable law.
We will not be considered responsible for failure or delay in fulfilling an obligation where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, government actions, public emergencies, strikes, infrastructure failures, or significant technical disruptions.
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Bangladesh.
Any dispute arising in connection with the website, products, or these Terms will be handled in accordance with applicable Bangladeshi law.
